Get updates and learn how eBay is supporting you during COVID-19. Explore your options. Increasing the price of items to a level that is much higher than is considered fair or reasonable is not allowed on eBay. News; eBay & COVID-19; Overview . Standard Returns. eBay's (NASDAQ:EBAY) business has shined through the early phases of the COVID-19 pandemic. eBay Australia spokeswoman Sophie Onikul said the company's research showed 71 per cent of its customers intended to buy from Australian retailers this year. A place to read the latest updates from eBay. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. To ensure the safety of our community, we're actively blocking or removing many of these listings. Following guidelines, we've made a few changes on how to return your items: In England - from Thursday 31 December, in Tier 4 areas, items can only be returned to Argos stores within Sainsbury's supermarkets. Offering items at a price higher than is considered fair or reasonable is not allowed on eBay. If your item arrives damaged and doesn’t match the listing description, or is the wrong item, or doesn’t arrive, you’re covered under the eBay Money Back Guarantee and can return it for a refund. Up to 50,000 additional fixed price listings for store subscribers. More Seller Help enhancements will be added in the near future. See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue. ), holiday products (e.g., artificial trees, lights, decorations, etc.) Learn more about accessing Seller Help on a mobile device. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Most carriers will have slight variations on their signature required processes but otherwise, most, if not all, are open as usual. Kroger Co. Family of Stores Company Return Policy. Exclusions can be found here – Returns Policy. Items can be returned as normal to our remaining Argos stores and Argos stores within a Sainsbury’s supermarket outside of these areas. From time-to-time, our wait times may be longer than usual. When that 30 day expired and in the end I receive a "scam", not as described item or nothing at all. All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase. To ensure the safety of our community, we're actively blocking or removing many of these listings. What is a Myer returns card? Additionally, when you list an item for sale on eBay, you can choose to donate from 10% to 100% of the sale price to a cause of your choice on the listing form. Example—Manage your Returns and refunds. Page navigation. Please answer this question before sending. If you find that Seller Help isn’t for you, there’s no need to opt out—simply stop using it. The buyer has requested a return from their Purchase history in My eBay. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. What proof of purchase do I need to present for an online return? These laws dictate the bare minimum of a refund and return policy that you have to abide by. Automatic returns acceptance process. We also encourage sellers to read our Price gouging policy and to ensure that any item listed on our site follows our rules and does not attempt to take advantage of vulnerable buyers. With some stores closed due to government restrictions, we're constantly updating the list of available Click & Collect locations. Report buyers who abuse eBay policies. You can access Seller Help in the eBay app or through your browser at eBay.com. Information about helpful government resources such as stimulus packages available to small businesses in response to COVID-19. You're responsible for return postage costs for "Item not as described" returns. In a majority of counties, there are laws that protect the rights of the consumers. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Many of you provided thoughts and feedback on what more we can do to help, so here's some of the things we're doing for our small and medium business in this unprecedented time. Our priority is always the health and safety of our community, so we do not allow any potential cures for COVID-19 to be sold on eBay. We’re taking several steps to help the eBay seller community. Thousands of charity stores have had to shut their doors but the whole eBay community can still support those who have an eBay Store. Click & Collect remains an option (where available). We've got your back and are making sure your feedback and seller performance metrics aren't impacted. No. With many non-essential brick and mortar stores now closed, online retailers have an increasingly important role to play. The seller has two days to inspect the returned item and issue a refund to the buyer. Seller Help gives you an easier way to access all the functionality in one place. Learn how to give great service and get paid. 20 Retailers That Have Amended Their Return Policies Due to COVID-19 Before you initiate a return, make sure your retailer of choice is currently accepting product returns and exchanges. You can still use Seller Hub, My eBay, and the Resolution Center, just as before. SpeedPAK Policy Update April 2020; Mandatory Service Standard for Southeast Asia Sellers Regulating Cross-border Sales of Certain Specific Items; Important eBay Announcements. 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