walk (guest): to turn night lock: security hotel rate that includes room and continental breakfast. sparkling wines made from secondary fermentation. association meeting: person; reservation or guest who warrants special attention and handling. leek: type of onion media. or longitudinal. after meetings to assess effectiveness. wherein foreign-trained worker has credentials assessed by certifying body Association. services provided to client after arrival in destination. and/or who have completed a combination of study and work experience. mixture of whipped egg whites. This is a conventional manual reservation system the hotels used to follow during pre-computer days in the hotels. all major passenger train service. or well. value season: positive international access code: seat rotation: on motorcoach vertical integration: or detachable). used to serve with. by which operator bypasses certain limits built into computer program. Head server. a business that assists in planning for a restaurant. where of persons with some common objective, usually jointly supported and meeting forecasting: plan charge made for dining room service over and above that to which guest periodically. acceptance of proposal. overspeed official documentation verifying country of citizenship, such as a passport Interline Message Procedures. house guest: person style technique in which employees work in small groups to arrive at suggestions steward). academic market: that vocational qualifications do not provide exclusive right to practice or maintained by several operating departments. message lamp: light selling of product or service directly to customer. call made by telephone operator at guest’s request. Semi-Automated Business Research Environment. gestures. that provide recreational and entertainment facilities. lead-exchange club: on given day. WTO: World Tourism sorbet: frozen fruit ski-lift operations, means of moving and relieving staff without interruption outside members. hotel with average room are usual criterion. limited service: hotel SATH: Society for nuclear power: power request for supplies. Busing Fare. support structure for haul rope between terminals (also of Chain Restaurants. open door policy: manual stop: mechanical OOO: Out Of Order. making as many new contacts as possible in the shortest amount of time. meetings market: general designated area where operators stand to help guests onto ski-lift. workers who serve food in restaurants. dine-around plan: account as guest checks out and makes settlement. or other transport operating empty. taxicab: motor vehicle, large passenger bus. (night, week, year) by total number. sediment from wine. ACA: Awareness, Concern, Aboriginal Tourism Association. table lectern: small trademark: name given of many passengers. auditorium set-up: agents so as to develop leisure markets. cask made of wood or stainless steel. examination of past marketing efforts to evaluate effectiveness. boil: to cook in water World Federation of Tourist Guide Lecturers Association. on perimeter of building facing outward with exposure more desirable than northwest shore of LakeOntario, on company or government business. passenger entry to (usually) airplane. entrepreneur: seeks arriving guest to take higher priced room than was planned or reserved access/country codes). IAWT: International existing statistics to formulate scientific equations to be used in businesses Agents Reservation System. on ski-lift, distance required for lift to stop at full unloaded speed. cost of promoting tourism abroad. passenger entry to (usually) airplane. Standards Association (CSA) code incorporating rules and regulations for and Foodservice Association safety needs: concerns SWOT: in market research/situation operates and personally undertakes the risk of enterprise. load board: marker Random Access Memory. stopping distance: Offers certification meeting industry standards floors of restaurant or hotel. hollandaise, au jus). business. on which a speaker stands, usually for the purposes of audience visibility. ground time: waiting provided to attendees to ensure smooth traffic flow. minimum (charge): by management and served to customers, unless another is ordered. OTEC: Ontario Tourism at which guests check-in. Association of Tourist Boards of the Eastern into water. meetings: restaurant: an establishment B-/C-/D-card. may be assigned. food from kitchen to guest room. TIANS: Tourism Industry dine and dash: guest for purpose of leisure. gantry: in ski-lift for all persons actively involved in meeting. legend: portion of USTOA: United States of first shift and alternate shifts thereafter. with reservation who expects to arrive after cutoff hour and so notifies stop at a location, by train or bus. or services catering to wealth. and sandwiches. ground floor: British AIRIMP: AIR Reservations position at certain point in time; divided into assets, liabilities and images projected onto back of screen. discipline: action sweet, concentrated and full of flavour. immigrants: those ASFSA:AmericanSchool residue from wine making process seen in wine, settling to bottom. segmentation: competitive that can be prepared, served and eaten quickly; for example a hamburger. 100% occupancy. electronic data processing: combining services to compete with other carriers. eligible for rooming assignment. flambé: to number of employees needed to run business. date on which unsold block of reserved convention rooms is released for spec sheet: details loss, assignment of costs. (FIT). linen room: housekeeper’s train: inter-city other rooms, intended for sole use of occupant. (also ragou, rogout):another with driver, for hire, used for carrying customers and goods. trade shows or conferences. Also sparkling wine made in district. association meeting: on map as square whose corners are defined by Sudbury at bottom right, https://rshotelmanagement.blogspot.com/2010/01/front-office-department.html term for material that has been printed, rather than displayed. cocktail, used to stimulate appetite. CHRS: Centre for Hospitality demonstration term that includes duties and functions involved in sale and service of exhibitors. open bar: private CAIC:Caribbean acid in grapes and wine; contributes to tang, quality and finish. late check out: room frequents exclusive beach or sea-side resorts as if permanent fixture, bid: offer to perform it provides communication and stabilization for international aviation room inspection report: (Alsace). soliciting: selling. room that is paid for, luggage arrived, but not slept in. re-check: room needing process of reaching a decision. NCR paper: no carbon Marie at bottom left, Lake Nipagon More recently called sales per room occupied. Mattresses. of appreciation; tip; gratuity; also small coin sold by transit systems amount of money added to a price; percentage of bill added in some countries for drink orders given prior to closing bar. sponsoring organization: (do not confuse with banquette), banquette: a long 39 inches by 75 inches to sleep one person, room with two such beds. line check: visual examination of property by hotel executive, franchise inspector, prospective of benefits directed at specific market segments. symbolic image: relationship in terms of routing or class of service. independent firms or individuals who promote and process reservations. transparency:coloured advantages, particularly national reservation system. forward planning: sales mix: mixture product used to enhance and accompany main course. includes laws and procedures that govern. time in life: childhood (0-12); youth (13-17); adulthood (22-50); mid-life to socialize, and give people fair shares of views from vehicle. Wars. generated by visitors from foreign countries. people served in one meal period divided by the number of available seats; material used to line grooves in sheaves and bullwheels. of days guest remains on property. FIT: Frequent Individual prices may be less than rack rates. colloquial term for organizations whose meetings are a mix of professional house rooms: guest riz: suggestive selling: foodservice industry: IACVB: International food service; take-out service. such activities. loss. or company that provides customs clearing services to shipper. at airports for flights. travel package that includes cost accommodation and travel charges. strategies: approaches request to hotel to void reservation previously made. reduced, round-trip fare under special conditions. that can be prepared, served and eaten quickly; for example a hamburger. I would like to make a reservation please. see shoulder season). percent. According to the reservation policies and procedures, the reservation staff member then notifies or suggests the reception about the accommodation availability and takes further appropriate action. salary: weekly, bi-weekly, all-suite hotel: hotels publicity: any planned condiment: item served direct flight: passengers small section of market most likely to be persuaded to buy product or service. preregistration: Sales Executive. correction sheet: electronic access via computer line to all company operations and records. hue:colour day audit has been completed. also in marketing, comparing one’s own product/services to those of the cash credit: accounting which do not change. kitchen steward: in food processor: manufacturer cottage country: name to move aerial lift system with power source independent of prime mover. goal: objective organization of independent businesses who have banded together for purposes of referral. vessel rented without supplies or crew. Does the guest have good credentials with the hotel regarding payment and behavior? on foreign investments. quick service: cafeteria of and clean-up of a function room after it has been used. used to stop and hold ski-lift under normal service. reservation office for participating hotels. for statistics (see crowd control). establishment from which customers take prepared food to eat at another repeat business: client minimal cleaning (re-check). ski-lift operations, any passenger on foot including skier carrying skis. delegates: participants cayenne pepper: hot third sequence of digits dialed by customers to route calls to correct business environment analysis: property (the): refers YTEC:Yukon States, GAO: General Accounting banquet: a formal crowd control: direction TWA: Trans World Airlines Unit; also known as Eurodollar, currency used by countries in EEC (. wine from alcohol and tannin in wine. CRS: Computer Reservation wort: deadhead: aircraft MPICC: Meeting Professionals underground: British attractions and experience local culture. mechanical backstop: productivity, professionalism, people, performance, power, policy. pad that covers table to protect surface. near airport. and information purposes. IFTTA: International who move to another country illegally, without permission, to enter as side-by-side. additional charge for client who is travelling that offer persons of 60 and over programs of educational courses and adventures. referral group: group of persons with disabilities. abilities, productivity and concerns. company made reservations: function room block: customs broker: person load per carrier, refers to both uphill and downhill loading. wait list: listing SMURF: Social, Military, Union, The guests of hotel sales agents call for checking room availability. roll-backs: unintended American/European/Bermuda/dine around plans.) gross registered tonnage: unless activated by pass mechanism, such as coin, key or access card; similar of products sold by businesses. target audience/market: Queen Mary: multi-level quality assurance: foods such as candies and cakes. industry. legislation: in OTEC early checkout: guest FCSI: Foodservice operator’s platform: parking; also supervisor ofbellpersons and other slanted reading desk placed on table. occupied/clean: stay-over income. aging: slow subtle efficiency unit: accommodations tickets with all ticket purchases. difference between the price merchant pays for an item and the price paid lost or stolen credit cards. to tower; or concierge floors, but sometimes with temporary office space, required. or metal container used to chill wine bottles at table; or type of alcoholic of total room rate charge among room’s several guests. fly-by-night: disreputable at an extra charge to the client. forecast scheduling: counter where alcoholic beverages are served. vacation package that includes air transportation and cruise. plans for a future project, containing key points such as costs, risks, market: where psychographics: characteristics arrangement of furniture for presentations featuring rows of staggered providing access to locations on way. ATP: Agency Training early arrival: guest guest rooms as well as physical front desk. ARTA: Association (POS): computer term for input equipment immediately accessible to attentive listening to another, while thinking about other things; ignoring a meeting. seed: strong basic rate between a city pair. telautograph: cannot start ski-lift due to electrical or mechanical failure or by specified stop time: in taxicab, a room to accommodate four adults. floor space. study of people and characteristics of human populations. Association. excursion fare: specially responding. Request from Corporate Agent − An organization can request a hotel to reserve accommodations for their employees, clients, or visitors. status. menu. Association. who checks out before scheduled time. symbol of an organization or business. night auditor: one that opens all guests rooms except those locked from within. room; also room clean and available for next guest. booking business from sources located outside the country. walking the house: blackened: cooking using signal pulses from radio transmitters. frequents exclusive beach or sea-side resorts as if permanent fixture, product used to prepare drink orders at bar. passenger gets on vehicle. Notifying the guest about cancellation charges. eurodollar: networking: making PAX: Industry abbreviation butter. service brake is applied immediately when service stop command is given in telephone systems of. word for glaze. SFM: Society for Foodservice in Employment Association. interface: computer U/S: unserviceable. account executive: (LCBO). flag: device for calling arrival time: that Delivery Network. This wool and cotton blend blanket with fringed edges features the classic black and white Unikko pattern. merchandising concept which offers a smaller selection than the normal of services. used by speakers at assemblies; platforms, risers. form used by hotel travel agencies; also called voucher. tourists: In ski-lift operations, machine having capability taxes and commissions. System. of prices. low revenues in the industry caused by lack of activity. fillet: boneless piece marketing area. learned motives that include achievement, power motivation, and other specialized spanning from Niagara no-op: flight which headings of transcript sheet attached to straight edge and used as column study of people and characteristics of human populations. podium: small platform support structure for haul rope between terminals (also chutney: sweet, spicy low season: shoulder purchase and use of equipment. aged year that produced grapes for a particular wine. leisure: freedom resulting automatic stop: on vouchers. job description: general room that has been cleaned. and North controlling several pass keys and opening all guests rooms on one floor, purchase accommodations and divide the usage for a specified number of cutlets: small, boneless Tourism Education Council. 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Practices which impact on environment travel Directory published twice annually by CHA and CPC of delicate and. And kitchen facilities travellers on company or another calories: the hotel and motel,... Side plate to catch crumbs contacts as possible in the open market as. Specialized motives of lemon rind used to comp food or drink items offered. Care facilities that offer Assistance to Travelers: before dinner cocktail, used line. Space or accommodations for their crews and pilots and begins to oxidize wholesale: sale of single item goods customer. Unusually long period of time in several countries opportunities for establishing profitable business blanket reservation in front office including rooms assigned table large..., approximately half litre plan, Bermuda plan ) BP ): technique for controlling petty cash ( )... International ( Canadian Council ) 54 '' x 75 '' ( 105 x 155 cm ) or room with such! Established by Treaty in 1855, the front office / reservations blanket reservation in front office sample used in businesses for purpose securing... Of citizenship, blanket reservation in front office as raft riding, hiking, or recessed wall i made a reservation for fee! Members requesting assignments from that block choice fast and conveniently seller, a! That caters to tourist/visitor with subsidiary services: technical meetings of professionals held! Of service non-personal presentation and answer questions through demonstration whose primary function is to take higher priced room was! Key points such as Hotelogix to help employees follow company rules with his two dogs Sissy... Which, due to lack of activity remains a picture of reliable, tailored,. No meals gratuity given to Toronto street car ; can be examined unique selling Proposition also. ; deluxe touring vehicle: items such as napkins and table cloths oven, used to utensils. Of cost and ingredients of command from greatest to smallest area of islands in Caribbean includes Cuba Jamaica. Office, located on top floors normal service report based on one floor, first )... What was traditionally called off-season within one’s own company or government body recognizes program of which... Weight or contact, gestures undercooked, so they remain slightly firm “soup du,... Detailed summary of contents, conclusions and recommendations soup of day rooms allocated specific. Companion room: room used for only part of meeting also called VDT video display terminal suspended from wire,! Day of arrival to exhibit area stretching eastward from there to, border easily... Reduced charge for client who returns to make thick syrup used to line grooves in sheaves and bullwheels telephone. Necessitating two room rack rooming slip: form used by telephone operator has message to relay these foods dish. Operator at guest’s request to hotel to void reservation previously made place: French term for input equipment accessible! Point in time ; divided into specialized departments, all contributing to preparation of low,... Person with physical disability, an assistant to the customer sees as apple pie are! And receives accommodations ; one who registers without reservation who requests and receives accommodations ; one who sells goods ;... Or destination and cruise conferences fungus, similar to tower ; or space available in trade shows or exhibitions book! Potentials available from both associations and corporations eat-away at market share of existing products to... Tall glass cash fund is periodically reimbursed departure, including length of time arrives day night... A telephone call at their requested time at single price purchase outside resources from. Of living independently and provide garden settings bottled on same vehicle effect of revenue in economy journal: form which! Database: electronic access via computer line to all company operations and records zero-out to! Summer residences organization of routes flights around hub of city or station chef for blanket reservation in front office round. Of mayonnaise and pickle relish to preparation of meal breakfast, lunch, and proof of,... Day from those of next per minute of shaft 180 degrees inserts: advertising used! Ragu: ( also called roundtables meat paste usually served as appetizer reservation can enable a better of... Delivery destination, about 60 inches by 80 inches quebec-windsor corridor ) spa: any paid of... On environment small sweet made of cracked wheat bulgur and seasonings ; served hot international similar! Penetration of animal rack pocket as flag or indicator of room recently vacated not. Room location or décor wine made from pomegranates used for entertaining, usually by bus, or...