Jump to. Create New Account. But you can now swap this for a cash refund by filling in Holiday Extras' online refund request form. If for any reason you don’t book an alternative holiday, we can change your refund credit to cash, … TUI cruise: How to claim refund on TUI cruise or holiday amid fresh cancellations ... or they can request a cash refund via an online form on the TUI website. For more details relating to refunds for pre-purchased experiences visit here. Well now you can fill in an online form on easyJet’s website instead of wasting endless hours trying to speak to someone on the phone. If Tui does issue you with a refund credit note, our advice is to contact them to say you don’t accept it and want a cash refund, but also fill in the cash refund form as soon as possible. Under the Package Travel Regulations customers should also receive their cash refund within 14 days of cancellation. Press alt + / to open this menu. Cash refund If you do not want to amend your holiday or use a refund credit, you can apply for a cash refund. We apologise for the delay but we are getting through them.” Read more. Not Now. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. Up until now customers have had to wait until they receive a "refund credit" note from TUI before being able to call up and request a cash refund, reports Liverpool Echo. HOW CAN I SPEAK TO A MEMBER OF THE TEAM? They will now be able to apply for a cash refund through an online form. If you're unable to accept a refund credit you can apply for a cash refund, however, TUI is only able to reimburse your money once you have received your refund credit. For a cash refund or to speak to someone about your options, you can ring TUI on 0203 451 2868. REFUND REQUEST FORM IMPORTANT - This form is to request a refund once you have received your emailed Refund Credit from us. The below form should only be used to request a refund for your voyage fare. Should I accept holiday company refund credit notes or airline vouchers? Email or Phone: Password: Forgot account? You cannot apply for a cash refund without a refund credit code. Holiday companies are allowed to offer refund credit notes to customers alongside but not in place of a cash refund. Log In. I booked a holiday for the 10th May 2020 with Tui which was cancelled due to the current situation. If you booked in a TUI Store, you can call between 8am and 8pm from Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday. Many of the complaints we saw from Tui customers earlier this year were from those who were struggling to convert their refund credit note into cash, though Tui has now simplified the process. If you have a booking reference we will be able to respond more quickly. Forgot account? We're part of TUI Group - one of the world's leading travel companies. The law says you don’t have to. ... See Travel Aware page - for travel advice from TUI. But you may have no other option if you want to get your cash. On the 21st of May my wife received email from TUI with links to new online form to obtain refund of cancelled holiday of 13/05/20 (She received her credit voucher from them a couple of weeks ago) The form asks for booking ref, travel date, lead passenger name, then she cannot proceed any further because the site does not recognise her details ! Holiday companies are allowed to offer refund credit notes to customers alongside but not in place of a cash refund. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says Many holidaymakers have been told they may have to wait months for a cash refund northwales Where is the online cash refund form - can’t find it ‘!!! If you do not wish to accept the enhanced 125% Future Cruise Credit (FCC), which will be automatically applied to your account, you may request a 100% refund of the monies paid on your booking. You can access TUI’s refund request form HERE. If it doesn’t get added then your holiday will be fully cancelled. You can access TUI’s refund request form HERE. Credit refunds will be given automatically, but cash refunds need to be requested TUI Group is the world's largest tourism company, with 1,600 agencies and six airlines / REUTERS By Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Once you have received your refund credit code from Tui, you can use its refund request form to apply for a cash refund. Web customers will receive their refund back on their original payment method, while retail customers will be contacted to process the refund. By pressing the submit button you are confirming you have read and understood our, Please enter the surname of the passenger who received the confirmation email. although many customers are still waiting for a refund credit note that they need to apply for the cash refund. That means refund credit notes may not be financially protected if the company subsequently goes bust. Accessibility Help. Related Pages. or. 'Please use our refund request form to apply for a cash refund.' I booked an excursion for my Marella Cruise online, how will I get … 1 posts. Press here for a refund request form: https://www.tui.co.uk/destinations/contact-us/refund-request-form Tui is issuing refund credit notes automatically to customers. DEPARTURE DATE. You can understand more and change your cookies preferences here. If you don't have this email you won't be able to fill out the refund request form. You can do this by simply filling in Tui's online form – you'll need your booking reference and other details. This email will contain a refund code, which can be used as credit, or exchanged for cash. We’ll process your request and send you a confirmation email once this has been done. We use cookies to allow us and selected partners to improve your experience and our advertising. Unfortunately, we can’t process your form if you have not entered your Refund Credit code details. Your booking incentive is worth up to £, this is 10% of the total value of your original booking. So if you're unable to accept a refund credit and you have already received your refund code, you can fill out a refund request form to apply for a cash refund. You could save money by changing your flight! Sections of this page. nottinghampost Load mobile navigation. HOLIDAYMAKERS have had TUI trips to mainland Spain cancelled due to new government travel advice – here’s how you can claim a refund. See more of TUI on Facebook. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. 3 replies 131 views Sssh Forumite. Do you have a booking reference? You cannot apply for a cash refund without a refund credit code. It’s also claiming these credit notes are backed by the Atol scheme, but the Civil Aviation Authority has not confirmed this to Which? Your questions, answered – need a helping hand to use your refund credit and booking incentive on our website? They will now be able to apply for a cash refund through an online form. To get in touch with us please fill in the form below. Facebook. TUI. This can be done up to 12 months after your original departure date. If you no longer wish to have a refund credit note, please use our refund request form to apply for a cash refund. Most browsers and mailboxes will show an option to ‘display or download images’ at the top of each email. These options will include a refund credit and incentive, or the opportunity to receive a cash refund. Please visit our website FAQs for more information. You should be able to see your refund credit code in the email we sent you.If you haven’t received an email yet, please wait until you have your email to fill in this form. 28 May at 7:31PM in Coronavirus Travel Help & Info. Please be aware that by cancelling your refund credit note, you will also lose your re-booking incentive. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. Unfortunately, if you don’t continue with payments your holiday will be cancelled. TUI has suspended all Lapland holidays for customers from the UK and Ireland this winter ... requesting an ATOL-protected refund credit note with a booking incentive or a full cash refund. “TUI changed its stance a couple of weeks ago and said it would give cash refunds and you could trade in your vouchers for a cash refund,” he told audiences. Once you have received a refund credit code, you can apply for a cash refund online. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Related articles EU holidays: EU releases list of countries allowed to travel We need to process your personal data for the purpose of addressing your query or complaint. The advice can change so check regularly for updates. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Coronavirus Q&A: all your questions answered. 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