Significantly Not As Described (SNAD). In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. If you haven't receive it yet, clean your received mail side "max is 30 letter received", and do a request item delivery at … For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. If your item does not arrive at all, file a claim in the time period for the service you used. Example: The listing said batteries included, but they weren’t. How PayPal WorksWhat you can do with a personal account; Pay OnlineOnline payments without borders; Transfer & Collect MoneySend money to your friends or start collecting money; Get the PayPal AppManage your account on your mobile; Pay with CreditAdd a credit limit to your PayPal account; Search for DealsPay with PayPal and save money You purchased a specific quantity of an item but received the wrong amount. The "Report an item not received or not as described" form appears. The item is missing parts or features, and this was not disclosed. Non-delivery cases include when: There is no proof that the item was shipped to the buyer. In most of cases, we cover the purchase price plus original shipping. If you don't receive an item you purchased, or if it's not as described, you can use the Resolution Center to resolve your problem. Contact the seller directly for any other problems with your order. A buyer can open a case for non-delivery or an item being not as described. For example, Priority Mail Express comes with a money-back guarantee, and you can request the refund. A not-as-described case: The item you receive is considerably different from the seller’s listing description and photos, or you didn’t receive all the items you ordered. Item Not Received (INR). The item was damaged en route to its destination. No need to logout, takes 2min to receive. To file for a refund in the case of a package not delivered, you need to provide a proof of purchase. Using the Unpaid Item Assistant To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases … How long does the seller have to respond to a case? An item was sent to an address that is not on the Etsy receipt. Non-Delivery. If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. If you get to the Resolution Center from your item listing, your item number is already filled in. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Lost Mail or Package. If you paid for the item using PayPal, you have up to 45 days from the purchase date to open a case. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. When should I open a case? After this, eBay will step in. Learn more about transaction eligibility for cases. Example: You purchased five pairs of fuzzy dice and only received four. In the case, you had booked your mail item with a service that offers a money-back guarantee then only you will be able to request a refund. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. 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