You can call Lazada Singapore at +656 261 3456 phone number, write an email, fill out a contact form on their website www.lazada.sg, or write a letter to Lazada Singapore Pte. Check out the Oberlo blog for tips and resources through every stage of your business. TS, I have had issues with my lazada order before. For example, companies which contact you directly will be penalized by lazada. Lazada Malaysia review from Subang Jaya, Selangor rated 1.9/5.0: I sent back the item puchased which is according to Lazada return policy which is not more than 14 days return. My SKU got rejected upon upload, an the Poor Quality reason is empty. I made a request for non-working electronic item to be returned, and I was contacted by PosLaju to nominate a preferred pick-up date. Immediately submitted the return. this was bck when lazada return policy is not so strict. Reason for return the order no 296997593707608: because same item, by the same seller price was very less =299THB. lazada gave me the seller’s number. Really a tedious experience from them as I ordered from them before like 4-5 items and it arrived on time. It is a fraud, boycott lazada from Vietnam. Lazada Malaysia - Received a broken smartphone and the return is rejected. Lazada return policy - Frustrating Lazada return policy- Frustrating! I order this item: Order... Now all the items in lazada is non returnable, this is not fair. 28/8/2018 Lazada Vietnam reviews (www.lazada.vn): Chunli's reputation value is only 2usd. Wrong Items delivered, Dispute, Rejected by Lazada. The poor dude just wanted to contact me to tell me that my network cable that I purchased was out of stock in that exact color, but he had another identical one in a different color. Getting Started. Lazada is great when one doesn't have to return a non-working electronic item purchased. How about Lazada compensate us for wasted time and stress? Lazada Return Policy for Sellers . I left what I thought was an honest review on my Lazada buying experience with one of their sellers. With 3 times evidence provided still not satisfied and keep asking for evidence. What to do when receiving a DRTM request? It is pointless having a review system when Lazada delete your review and don't give you a reason. Said evidence not enough. A Lazada spokesman said there was "no truth to this statement" and the company rejected what it called an unsubstantiated assessment of its performance. At Lazada, nothing stands still. That is BIG lie, I took photo of the pick up and the document signed by YUSEN and me specified 3 boxes ( received in good order and conditions _ - Since no replies from them. But denied. View more . The laptop I received is not a brand new one, it came as a second hand. Show lazada customer service what the merchant sent you. September 25, 2020 "Lazada" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Current Employee - Manager in Singapore. How can the SKUs that are removed from the shelves be re-stocked due to the high cancellation rate? 2) Return the package to Lazada and a Manual Return Form (Will be emailed to me later) 3) Lazada will process my refund once Lazada received the package. Once again Lazada asked that I return, I explained regarding the discrapancy between return label and actual item that I knew the local LBC wouldn't accept and to cut a longer story short a refund became discussed. Campaign Preparation. I've received counterfeit electronics with only good reviews, and when I post a 1*, it got removed over and over again (I was relentless, kept posting it back up). Overview return process. = 27/5/2020. Lazada … But PosLaju did not show up on the pick up date, and I've been dealing with Lazada through their customer care on the phone and LiveChat the past week. Singapore-based Shopee, which is backed by Tencent Holdings <0700.HK>, was the most downloaded e-commerce app and the most used in Southeast Asia as of end-2019, knocking Lazada to second place, according to research firm iPrice. Ltd, 8 Shenton Way #41-01 AXA Tower, Singapore, Singapore, 068811, Singapore. Rejected review on a recent Lazada purchase. No response from seller and also Lazada customer service doesn’t respond either. Show posts by this member only | Post #32. then i called lazada for the second time and they told me to call the seller directly. - However, I received an email from Lazada my Return was rejected. Please advise how I can reach Lazada customer service to file my complaint. Lazada Indonesia. Positive Outlook. Thanks. Return rejected. In short words, in case a parcel is declined by end customer it will be kept in a local cross-border venture for up to 4 weeks. Lazada Singapore Overview. Action on the Return Request: Once the buyer raises a return request, you must give a Return, Refund Only or Reject response to the request itself. I ordered … Please wait for up to 3 working days (Saturday and Sunday are non-working days) for the Seller to respond to your Return Request. I need to return this item for the correct product and that is when I realised that Lazada Singapore’s return process is so darn simple. Lazada Singapore was first mentioned on PissedConsumer on Jan 22, 2015 and since then this brand received 439 reviews.. Lazada Singapore ranks 76 of 330 in Auctions and Marketplaces category. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead. Handbook to Prepare Operations & Logistics : Campaign Day - LEX Sellers (12.12 2020) Handbook to Prepare Operations & Logistics: Campaign Day - Non-LEX Sellers (12.12 2020) … i told lazada that the seller agreed to my request for a return/refund. Yes, Lazada does shoulder the costs of return shipping, but the whole afternoon I’ve wasted returning this I’ll never get back. Minus points for Lazada from me. I sent back another email 9 May : They said they rejected my return because only 1 box received instead of 3. What should I do if the buyer requests a claim or files a dispute? Indicating the return. Lazada item is wrong give me towel but I older shirt The logistic service from lazada is the worst service. I'm no expert in their systems, neither am I a seller, but I think sellers can report your reviews to remove them. a few minutes later i received a reply from the seller, they “return rejected” me when i requested for return/refund. I felt humiliated, people were looking at me, I had to leave the place right away. after delivery aptemp get rejected, delivery company will eventually send the item bck to sender. I was rejected once when in LBC Ever Gotesco Branch because I didn’t have the return slip, even though I already told them I was just advised by the rep to take it to them. Return to all Reviews. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. A MALL AND MORE. I ordered 2nos that was two times. can track via tracking number. I returned a shipment to seller but no refund yet after * months. lazada is really quite strict about companies which sell through them. Shipped back = 6/5/2020. Called CS and they too did not know what evidence was required. Card PM. How can I know if my customer has a return request? How do I process a return? Rejected by shicara though told her it's watery, should be a fake product. This action must be completed within 3 days from the date the return request being raised. If a parcel cannot be resold within 4 weeks, it will be sent back to the sortation center it originally came from. Free Shipping Weekly Contest Terms and Conditions . And no response until now. It arrived around next month Feb. What's weird was it was delivered by these guys on a private vehicle(in a Toyota Corolla wat) then I just refused to accept it and said I was going to return it. Prior to buying - I based my last and final purchase from 'Lazada Effortless Shopping, Thailand' on buyers reviews! How about they punish erring sellers like this Lucky 313 with harsher sanctions for erroneous, clearly scammy, practices? My seller SKU contains Chinese characters in Singapore. I have chatted to agent for return and was given a form to fill up for next day pick up by Ninjavan. Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. Advertisements Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. What is the Direct Return to seller process, and how long does it take? FOCUS LINE 350 Piece Disposable Rose Gold Dinnerware Set for Party or Wedding-100 Plastic Plates - 50 Plastic Silverware - 50 Plastic Cups - 50 Linen Like Rose Gold Paper Napkins(50 Guest) Giving that response over IM will not be considered. Lazada Indonesia does not charge for the pickup and return service as well as the storage and re-working fees. The remaining time for Seller response is shown in a blue banner notification on the top of your ‘Return Details’ page. How do I re-publish my product online? Return request on = 18/5/2020. What will I do for my SKUs to be approved as it cannot pass the QC process? faced with a real case of malfunction of the purchased item and despite there being evidence of bad faith from the seller and I was in full terms of the 7 day free return policy, lazada rejected my application allowing the retailer to return the item to sender without my prior authorization. 8bitguy: Jan 14 2020, 02:48 PM. The first step is to go into your Lazada order and indicate that you would like to return the item. Bought 2 units of acupuncture pen and delivered to me were 2 pairs of rubber shoe insoles. When I did, Lazada rejected claiming lack of evidence. Conditions for Returns. Dispute team sent me an email claiming case closed in favor of seller and when I called in CS mentioned he will put a remark and that the case is still open. Action on the Return Request: Once the buyer raises a return request, ... Lazada will deem this as an Unresolved Buyer Dispute (by Seller Fault) as this is in breach of our service promise to our buyers. - I had called Lazada to clarify this issue whether I get Refund or Not. For rejected parcels, Lazada has introduced a new system referred to as “re-routing”. Lazada Malaysia - Bad return experience Oct 15, 2018 @ Pissed Consumer Refer to the table below for FBL rate for non LazMall items: There can only be 2 scenario: 1) the merchant eats the loss and send you the laptop while trying to get his account manager to get lazada to rebate him the difference 2) he cancels the order and eats the $50 order cancellation fee and lazada gives you a voucher which might or might not be claimed from his sales commission Like Quote Reply. Return and Refund Rejection Guideline. Service going down hill. not long after item went bck to sender, got refunded. What is Lazada’s policy? I showed Lazada how real eye cream vs watery. Packages received - 22/5/2020. How much time do I have before replying? Tracking return order. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Recommends. Called CS and submitted and again rejected. false Contact Lazada Singapore customer service. 3 months ago. This form was not found in the website I had to ask from the chat agent (previously I did a return before for wrong product). Reason still was need further evidence. Lazada doesn't help and keep asking for evidence. You are only charged for the shipment fee of the ordered items of the customer. View more. Recent recommendations regarding this business are as follows: "DO NOT BUY FROM LAZADA … Report Top. From finding products and building a store, to marketing and scaling up. 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